Medicare Urgent Care Clinic logo

Skip the wait at your local
Emergency Department

A Medicare Urgent Care Clinic is for sudden non-life-threatening illness or injury that requires immediate medical attention, but not emergency room care.

  • Urgent Care is Bulk Billed for valid Medicare Card holders
  • Walk-ins welcome. No appointment required.
Get Directions Call (08) 8644 2944

Doctors At Westland

24-26 Ekblom Street
Whyalla Norrie SA 5608

Opening Hours

Mon–Fri: 8:00am – 8:00pm

Sat–Sun & Public Holidays: 8:00am – 6:00pm

Contact

(08) 8644 2944

Understanding the difference between routine, urgent and emergency care

Medicare Urgent Care Clinic

Medicare Urgent Care Clinic: When you need stitches, not surgery

Urgent care is when you need medical attention for an illness or injury that can be managed without a trip to the emergency department but cannot wait for a regular appointment with a GP.

These include treatments such as:

  • Minor burns
  • Respiratory illness
  • Minor eye and ear problems
  • Insect bites and rashes
  • Minor cuts
  • Sexually transmitted infections (STIs)
  • Urinary tract infections (UTIs)
  • Minor fractures, sprains, sports injuries and neck and back pain
  • Minor infections
  • Mild allergic reactions
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Emergency care - dial 000

If you need emergency care, dial 000 or visit your emergency department

Emergency or life-threatening illnesses and injuries require immediate medical attention and management by an emergency department or hospital.

If you or a loved one has a life-threatening injury or illness, do not attend a Medicare UCC. Call triple zero (000) or go to your nearest emergency department.

Do not attend a Medicare UCC for:

  • Chest pain or tightness
  • Breathing difficulties
  • Uncontrollable bleeding
  • Severe burns
  • Poisoning
  • Numbness or paralysis
  • Unconsciousness or unresponsiveness
  • Ongoing fever in infants
  • Seizures

If you are experiencing any of these symptoms, call 000 or go straight to your nearest emergency department.

Visit your GP for general health care

If you need general health care or routine health, visit your GP

Your local GP should continue to be your first point of contact for non-emergency, routine, and preventative health care. Some GPs also offer same day appointments.

Care provided by your local GP includes:

  • Referrals for tests, scans or specialist care
  • Family planning advice
  • Mental health advice
  • Vaccinations and prescriptions
  • General screening and health checks
  • Diagnosis and treatment of diseases and illnesses

Medicare UCCs will not see people for things like chronic disease management or preventative health procedures such as cervical screening tests.

What is a Medicare Urgent Care Clinic?

Medicare Urgent Care Clinics (UCCs) are an Australian Government initiative designed to provide an alternative to the Emergency Department for patients with non-life-threatening conditions that require timely medical attention.

UCCs are staffed by experienced GPs and nurses who can assess, diagnose, and treat a wide range of urgent but non-emergency conditions. All consultations are bulk billed through Medicare, meaning there are no out-of-pocket costs for eligible patients.

By providing a dedicated urgent care option, UCCs help reduce pressure on hospital Emergency Departments, ensuring that EDs can focus on life-threatening emergencies while patients with urgent needs receive prompt, high-quality care closer to home.

Bulk Billing Under Medicare

All medicare eligible consultations at our Urgent Care Clinic are fully bulk billed. This means the Australian Government covers the cost of your visit through Medicare, so there are no out-of-pocket expenses for you. Patients who are not eligible will be referred as appropriate.

What you need to bring:

  • Your Medicare card (or card number)
  • Photo identification (if available)
  • Any relevant medical history or medication lists

If you do not have a Medicare card, please contact our reception for information about costs and alternative options.

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Frequently Asked Questions

What is a Medicare Urgent Care Clinic?
A Medicare UCC is a government-funded clinic that provides free, bulk billed urgent care for non-life-threatening conditions. It is designed to reduce pressure on Emergency Departments while ensuring you receive prompt, quality medical attention.
Do I need to pay anything?
No. All consultations at the Medicare Urgent Care Clinic are 100% bulk billed for eligible Medicare card holders. There are no out-of-pocket costs or gap fees.
Do I need an appointment?
No appointment is needed. Simply walk in during our opening hours. You will be triaged and seen based on the urgency of your condition.
Do I need to be a patient of this clinic?
No. The Medicare UCC is open to everyone, not just existing patients of Doctors At Westland. All you need is a valid Medicare card.
What should I bring?
Please bring your Medicare card (or know your Medicare number), photo ID if available, and any relevant medical information such as a medication list or referral letters.
When should I go to the Emergency Department instead?
If you are experiencing a life-threatening emergency such as chest pain, difficulty breathing, severe bleeding, loss of consciousness, or stroke symptoms, call 000 immediately and go to the Emergency Department.
Can children be treated at the UCC?
Yes. Our Medicare Urgent Care Clinic treats patients of all ages, including children. Children must be accompanied by a parent or guardian.
Will my regular GP be notified?
With your consent, we can send a summary of your visit to your regular GP to ensure continuity of care.

Need Urgent Care?

Walk in to our Medicare Urgent Care Clinic at Doctors At Westland — no appointment needed, fully bulk billed.

Get Directions Call (08) 8644 2944
Country SA PHN