About Us
Dedicated to providing quality, accessible healthcare to the Whyalla community.
Our Practice
Doctors At Westland and Doctors on Playford are QPA accredited general practices proudly serving the Whyalla community across two convenient locations. Our experienced team of doctors, nurses, and support staff are committed to delivering comprehensive, patient-centred healthcare for individuals and families at every stage of life.
With our primary clinic located at Whyalla Norrie and our second practice in Whyalla central, we ensure that quality healthcare is accessible to the broader Whyalla region. We welcome new patients and offer online booking for your convenience.
Our Mission
To provide high-quality, evidence-based medical care that is accessible, affordable, and responsive to the health needs of the Whyalla community.
We strive to be a patient-centred practice that treats every individual with dignity, respect, and compassion. We believe in building lasting relationships with our patients and their families through continuity of care and open communication.
Our Values
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Patient-Centred Care
Every decision we make is guided by what is best for our patients.
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Quality & Safety
We maintain the highest standards through QPA accreditation and continuous improvement.
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Accessibility
Healthcare should be available to everyone, regardless of their circumstances.
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Community Focus
We are proud members of the Whyalla community and invested in its health outcomes.
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Respect & Dignity
We treat every person with compassion, cultural sensitivity, and respect for their autonomy.
Accreditation & Quality
QPA Accredited Practice
Our practice is accredited against the Quality Practice Accreditation (QPA) Standards for general practices. This means we meet the nationally recognised benchmarks for quality and safety in general practice, giving our patients confidence in the care they receive.
Accreditation is assessed by an independent body and involves meeting standards across areas including clinical care, practice management, patient safety, and continuous quality improvement.
Clinical Governance
Robust systems for clinical decision-making, risk management, and patient safety.
Continuous Improvement
Regular review and improvement of our processes, guided by patient feedback.
Privacy & Confidentiality
Strict adherence to Australian Privacy Principles and healthcare privacy standards.
Feedback & Complaints
We welcome your feedback as it helps us improve our services. If you have a concern or complaint about any aspect of your care, please speak with your doctor or our practice manager. All complaints are taken seriously and handled promptly and confidentially.
You may also provide feedback by contacting us at admin@drsatwestlands.com.au or by calling (08) 8644 2944.
If you are not satisfied with how your complaint has been handled, you can contact the Health and Community Services Complaints Commissioner (HCSCC) on 1800 232 007.