Our Practice

Our Doctors

Our team of experienced GPs provides comprehensive care across both locations. Practice Principal is Dr James Francis. Practice Managers are Marcia and Chantelle.

Looking for services we offer? See our Services page. For hours and directions, visit Doctors At Westland or Doctors on Playford.

Appointments

We operate an appointment-based system. Walk-ins are fitted in where possible. You can book through our website or Healthengine, or call ahead. Please let reception know if you need a longer consultation so we can allocate enough time.

Home Visits

Home visits are available for our regular patients who live in Whyalla and whose condition prevents them from attending the surgery.

Telephone & Email Communications

Doctors can be contacted during normal surgery hours for telephone consultations. A consent form is required before a phone consult. Email is not monitored for patient services — please call the surgery instead.

Fees and Billing

Our practice bulk bills for routine consultations. Please ask reception for information about fees for other services.

After Hours Care

For life-threatening emergencies, dial 000 immediately. For after-hours medical advice, contact Whyalla Hospital Accident & Emergency.

Reminder Services

Our practice participates in state and national preventative-care reminder systems. Patients can opt out of reminders via their GP or reception.

Follow-up / Review of Test Results

The practice will attempt to contact you regarding results or follow-up. If you have not heard back, please call reception to check.

Your Health Information

Your health information is kept confidential in line with QPA Standards and Australian privacy legislation.

Interpreter Service

Telephone Interpreter Service is available on 131 450.

Practice Policy

A no-smoking policy is in effect at all times across our practice.

Cultural Background

Patients are encouraged to disclose their cultural background to their GP to help us tailor care appropriately.